How to Report Complaints and Adverse Events

To report a complaint, including any adverse events, on Olympus and OSTA products:

  • To report a complaint, including an adverse event or troubleshooting request,
    call 1-800-387-0437 and ask for Regulatory Affairs.
  • To request service for a device that can be sent in for repair,
    call 1-800-387-0437 and ask for Customer Care.
  • To report a complaint by email, we prefer that you complete and submit a Regulatory Complaint Report to oci-regulatory@olympus.com. However, we will also accept an e-mail without a Customer Problem Report if you state the facts and give us the customer information. Click here to access the English version of the Regulatory Complaint Report form. Click here to access the French version of the Regulatory Complaint Report form.